FAQs

What sets hospitality furniture apart is its strength and adaptability. Designed to handle high-traffic use, it’s constructed to stricter standards than residential furniture, often featuring reinforced joints and finishes that are easy to clean and maintain. Most of our collection is made to order, offering you a wide selection of custom finishes, materials, and configurations to suit your brand, vision, and project needs.

Yes – while our primary focus is on supplying furniture for commercial projects, we’re also pleased to offer our range to the general public and residential clients. Please note that many of our items are made to order and imported from Europe, so minimum order volumes, lead times, and transport costs may still apply. As such, returns cannot be accepted, and we recommend contacting us directly to confirm availability, pricing, and suitability for your project.

Yes – we have a showroom located at 465 Victoria Street, Abbotsford, Melbourne. You’re welcome to visit and explore our range in person. We recommend contacting us ahead of time to ensure a team member is available to assist you. We’re also happy to accommodate appointments outside of standard hours where possible.

While we carry a curated range of in-stock items, many of our products are made to order in house or from our supplier and may require a lead time. We work closely with our suppliers to provide accurate timelines, but please note that occasional delays can occur due to factors beyond our control, such as local material availability, international shipping or port congestion. We’ll always keep you updated and do our best to ensure your order arrives as expected.

Yes. At ANM Furniture, all furniture is supplied fully assembled as part of our commitment to quality and safety. This is a key point of difference in our service — we ensure that every item is assembled to meet compliance standards and is ready for immediate use. In rare cases where an item must be delivered unassembled (due to size, access, or transport constraints), this will be clearly communicated in advance — never overlooked or hidden in fine print.

Focus on long-term value over short-term savings. Investing in well-designed, durable furniture may come with a higher upfront cost, but it significantly reduces maintenance and replacement expenses over time. Look for commercial-grade pieces built to withstand daily wear while offering comfort and style that enhances the customer experience. The right furniture should support both your budget and your brand.

Yes – all of our products are backed by a warranty to ensure quality and peace of mind. Warranty terms and duration vary depending on the product and supplier, but we’re committed to supporting our customers if any issues arise. For specific warranty details on a particular item, please contact our team or refer to the product information provided at the time of purchase.

Yes – we offer competitive pricing for bulk orders, making it more cost-effective for larger projects, commercial fit-outs, and multi-site venues. Discounts vary depending on order volume and product selection, so please get in touch with our team for a tailored quote based on your project requirements.

Placing an order is easy. You can order directly through our website, contact our sales team for personalised assistance, or visit our showroom to explore the range in person. We’re here to guide you through the process and ensure a smooth, hassle-free experience from selection to delivery.

Yes – we offer dedicated after-sales support to ensure you’re fully satisfied with your purchase. Whether you have questions, concerns, or need assistance after delivery, our customer service team is here to help. We’re committed to providing ongoing support and resolving any issues promptly and professionally.

Yes – pickup is available from either our showroom in Abbotsford or our warehouse in Cheltenham. Please contact us in advance to arrange a suitable time and ensure your order is ready for collection.

Yes – we understand the challenges the hospitality industry faces when it comes to storing or offloading outgoing furniture. In many cases, we can assist with the removal of old furniture, either for responsible disposal or donation, depending on the condition. Just let us know your situation, and we’ll do our best to help as part of the delivery process.

Yes – natural variation is to be expected. Timber is a natural material, and each piece has its own unique grain, tone, and texture. Similarly, variations can occur in other materials and finishes due to differences in production batches, hand-finishing techniques, or natural characteristics. These subtle differences are part of what makes each piece unique and are considered a feature, not a flaw.