Return Policy
At ANM Furniture, we are committed to ensuring that you are satisfied with your purchase. Please read our Return Policy carefully.
Change of Mind
We do not accept returns for change of mind or incorrect selection. Please check product details carefully before ordering.
Faulty or Damaged Goods
If your item arrives damaged or has a manufacturing fault, you are entitled to a repair, replacement, or refund under Australian Consumer Law.
How to Make a Claim
- Visit our Contact page to submit a claim within 12 months of delivery.
- Include a description of the issue and clear photos.
- Keep the original packaging where possible.
Return Shipping Costs
Customers are responsible for return shipping costs only for returns not related to faults or damage. If the fault or damage is confirmed to be our responsibility, ANM Furniture will cover return shipping costs.
What Happens Next
We will assess your claim and provide instructions for returning the item. Once approved, we will arrange a repair, replacement, or refund.
Exclusions
- Misuse, neglect, or failure to follow care instructions.
- Normal wear and tear or natural material characteristics (e.g., colour changes, wood movement, fabric pilling).
Delivery Damage
Report any delivery damage within 24 hours to ensure we can assist.