1. Information We Collect
We collect personal information based on how you interact with our website or services:
- Visitors: Automatically collected data, such as IP address, browser type, and device information, via Google Analytics to track website performance.
- Authorized Customers:
- E-commerce: Name, email, billing/shipping address, payment details (e.g., credit/debit card information via Stripe), order history, and account preferences when you purchase imported or custom-made hospitality furniture via our WooCommerce platform.
- Services: Name, email, phone number, and details provided for consultations, custom import orders, manufacturing requests, or delivery/assembly arrangements (e.g., via contact forms or email).
- Valid identification (e.g., driver’s license) to verify delivery addresses or prevent fraudulent transactions, if required.
- User-Generated Content: Feedback, inquiries, or messages submitted via our website, emails, or forms (e.g., consultation requests or order inquiries).
2. How We Collect Information
We collect information:
- Directly from You: When you place orders, create accounts, request consultations, submit custom order details, or sign up for newsletters on our WooCommerce website or via contact forms/emails.
- Automatically: Through Google Analytics to understand website usage and improve our services.
- From Third Parties: From service providers such as Stripe for payment processing, local couriers, or our in-house shipping team for delivery and assembly.
3. How We Use Your Information
We use your information to:
- E-commerce: Process orders for furniture & accessories, manage returns, send order confirmations, and improve our WooCommerce store.
- Services: Arrange manufacturing, consultations, custom import orders, delivery, or assembly services, and communicate with you about your requests.
- Send marketing communications, such as newsletters or promotions about our furniture and services, with your explicit consent (per APP 7).
- Analyse website usage to enhance functionality (e.g., via Google Analytics).
- Prevent fraud and verify transactions (e.g., checking delivery addresses or payment details).
- Comply with legal obligations, such as tax or consumer protection laws.
- Support administration, planning, quality control, and service improvement.
4. Disclosure of Personal Information
We may share your information with:
- Service Providers: Third parties who assist with our operations, such as Stripe for payment processing, local couriers, or our in-house team for delivery and assembly. These providers are contractually required to keep your information confidential and use it only for the intended purpose.
- Legal Authorities: To comply with court orders, subpoenas, or legal requirements, or to protect the safety of our customers or business. We do not sell your personal information.
5. Cookies and Analytics
We use Google Analytics to track website usage, such as which pages are visited, to improve our website’s performance. You can manage cookies through your browser settings. Declining cookies may limit some website functionality.
6. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorized access, modification, or disclosure (APP 11). These steps include:
- SSL encryption for online transactions and data transfers on our WooCommerce platform.
- Restricted access to our databases, limited to authorized employees.
- Secure handling of identification data for fraud prevention, which is not stored beyond what is necessary. While we strive to protect your data, no online transmission is completely secure.
7. Your Rights
Under the Australian Privacy Act 1988, you have the right to:
- Access or correct your personal information (APPs 12, 13).
- Request anonymity or use a pseudonym where practicable (APP 2).
- Opt-out of marketing communications at any time (APP 7), via unsubscribe links or by contacting us.
- Lodge a complaint with us or the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au if you believe your privacy rights have been breached. To exercise these rights, contact us directly at info@anmfurniture.com.au. We may charge a reasonable administration fee for access requests, where permitted. If you request deletion, we will functionally delete your data, though residual data may remain in backups.
8. Data Retention
We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law (e.g., 7 years for tax records). When no longer needed, we securely delete or anonymize your data.
9. Third-Party Links
Our website may contain links to external sites (e.g., social media or partner websites). We are not responsible for their privacy practices and encourage you to review their policies.
10. Children’s Privacy
Our services are not intended for individuals under 13. We do not knowingly collect personal information from children (APP 3).
11. Changes to This Privacy Policy
We may update this policy to reflect changes in our practices or legal requirements. We will notify you by posting updates on our website or, for significant changes, by emailing Authorized Customers. We recommend checking this page periodically.
12. Contact Us
For questions, to exercise your rights, or to opt out of marketing, contact us directly at:
- Email: info@anmfurniture.com.au You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.